pkluck Privacy Policy

0 Introduction

pkluck is an online gaming and betting platform operated for players in Bangladesh. This Privacy Policy ("Policy") applies to all users of pkluck's full range of services and sets out in detail how we handle your information.

By registering an account or using our services through our website or app, you are considered to have accepted the terms of this Policy. All users are required to read our full Terms and Conditions, as the Privacy Policy and Terms and Conditions complement each other.

This Policy applies only to pkluck's own services. For third-party websites or platforms, their own privacy policies should be consulted.

1 What Information We Collect

pkluck collects several types of information, divided into two main categories — information you provide directly and information collected automatically when you use the service.

1.1 Information Provided at Registration

Information you submit when creating an account:

• Full name and date of birth (for age verification — only users aged 21+ may participate)
• Mobile number and email address
• Preferred mobile financial service details (information related to your bKash, Nagad, Rocket or Upay account)
• Username and password

1.2 Identity Verification Information

We may collect certain identity-related information for account verification and security purposes. This information is used solely for identity confirmation and fraud prevention.

1.3 Automatically Collected Information

The following information may be collected automatically when you use pkluck:

• Device type, operating system and browser information
• IP address and session log data
• Which pages were viewed on the platform and how long was spent on them
• Gaming activity — bets placed, wins and losses, and transaction history
• Information collected through cookies and similar tracking technologies

1.4 Financial Transaction Information

Transaction identifier information from mobile financial services is stored at the time of deposits and withdrawals. We do not directly collect or store your bKash, Nagad, Rocket or Upay PIN or password.

2 Purpose of Using Information

pkluck uses your information only for specific and legitimate purposes. We do not sell your information to third parties for advertising purposes without your consent.

2.1 Service Operations

• Account creation, verification and management
• Processing deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳800
• Providing bonuses and promotional offers and determining eligibility
• Monitoring VIP programme progress and providing cashback
• Providing support via live chat and email

2.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Preventing the creation of multiple accounts or bonus abuse
• Monitoring suspicious financial transactions
• Ensuring age verification for 21+

2.3 Responsible Gaming

By monitoring your gaming patterns, we may take steps related to responsible gaming. If you wish to set limits, take a temporary break, or use self-exclusion options, you can find details in our Responsible Gaming section.

2.4 Communication and Notifications

• Transaction confirmations and account notifications
• Promotional offer information (only for users who have given consent)
• Informing you about policy changes

2.5 Legal and Regulatory Obligations

We may be required to provide information when legally required or upon a valid request from a competent authority.

3 Information Storage and Security

pkluck uses industry-standard technical and procedural safeguards to protect your information.

3.1 Encryption and Technical Security

• Data exchanged between users and the server is kept secure through SSL (Secure Socket Layer) encryption
• Passwords are never stored directly — they are kept as encrypted hashes
• Regular security reviews and updates are carried out on servers
• Automatic alert systems are in place for suspicious logins or activity

3.2 Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations and resolve disputes.

3.3 Access Control

Only authorised staff may access information necessary to carry out specific duties. All internal access is logged and reviewed regularly.

4 Sharing Information with Third Parties

pkluck does not sell, rent or commercially transfer your information to third parties. However, information is shared in a limited way with certain trusted partners to operate the service:

• Payment processors: Information necessary to complete transactions through bKash, Nagad, Rocket and Upay is shared
• Game providers: Game studios including Evolution, Pragmatic Play, JILI and PG Soft receive minimal technical information to operate the service
• Security services: Specialist providers for fraud detection and cybersecurity
• Legal authorities: In response to a valid legal order or government directive

All third-party partners are bound by agreement on data protection and may use information only for the specified purpose.

5 Cookies and Tracking Technology

5.1 Use of Cookies

pkluck uses cookies to ensure the website and app function properly. Cookies are small text files stored on your device that improve your experience of the service.

5.2 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate core services — disabling these will prevent the service from working properly
• Functionality cookies: To remember language preferences and personal settings
• Analytics cookies: To understand how users use the platform — this information is used to improve the service

5.3 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some pkluck services from working properly.

6 Your Rights and Choices

As a pkluck user, you have certain important rights over your own information:

6.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide the information within a set timeframe.

6.2 Right to Correct Information

If the information we hold about you is incorrect, it can be corrected through your account settings or via the support team. Ensuring accurate information is important for your own benefit.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period in cases of legal obligations or ongoing disputes.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can turn them off through your account settings or by notifying the support team. However, essential notifications related to transactions and security cannot be turned off.

6.5 Right to Close Account

You may request to close your account at any time. Any remaining balance and ongoing bets must be settled before the account is closed.

7 Protection of Minors

pkluck strictly does not provide services to anyone under the age of 21. We do not intentionally collect any information from minors.

If we suspect that a minor has created an account, we immediately suspend that account and delete the information collected. If parents or guardians have any concerns about this, please contact us.

8 Policy Changes

pkluck reserves the right to change or update this Privacy Policy as needed. For significant changes, we will notify users in advance by email or through the app.

If you continue to use the service after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page from time to time.

To learn more about pkluck, including details about our history and values, visit our About Us page.

9 Contact Us

For any questions, requests or concerns regarding the Privacy Policy, please contact us:

• Live Chat: 24/7 direct support — in Bengali and English
• Email: [email protected]

We generally try to respond to email requests as soon as possible. For more general questions about data protection, you will find answers in our FAQ section.