pkluck Terms and Conditions

In these terms and conditions, "pkluck", "we", "us" and "our" refer to the entity operating this platform. "User", "you" and "your" refer to any registered member of pkluck or any person visiting the platform.

pkluck is an online gaming platform providing casino games, sports betting and related entertainment services to users in Bangladesh. By using the platform — whether to create an account, log in, or access any service — you fully agree to these terms and conditions.

If these terms are interpreted in both English and Bengali and any inconsistency arises, the Bengali version will be considered effective for Bangladeshi users. In the event of any dispute, pkluck retains the final right of interpretation.

To open an account and use services on pkluck, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must be legally capable of entering into a contract.
• You must confirm that you are using the platform voluntarily and for your own entertainment.
• Each person may open only one account. Operating multiple accounts is strictly prohibited.
• All information provided on your account must be truthful, accurate and kept up to date.

pkluck may request documents for age verification at any time. If age or identity cannot be verified, the account may be temporarily suspended.

During registration you must provide a valid mobile number and email address. Identity is confirmed via OTP verification after account creation. pkluck reserves the right to cancel any account created using false information.

3.1 Password Security

It is your responsibility to keep your account password confidential. If anyone sends you a message asking for your login details, do not respond — pkluck never sends messages asking for your password. If you suspect unauthorised access, notify our support team immediately.

3.2 Account Transfer

Transferring or selling your account to another person is strictly prohibited. Betting or gaming on behalf of a third party is also considered a violation of these terms.

All financial transactions on pkluck are conducted in Bangladeshi Taka (৳). Local mobile banking services are used for both deposits and withdrawals.

4.1 Deposits

The minimum deposit amount is ৳300. Accepted deposit methods are: bKash, Nagad, Rocket and Upay. Deposits are generally credited to the account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals generally take between 10 and 45 minutes to process. bKash, Nagad, Rocket and Upay are also available for withdrawals.

4.3 Transaction Authenticity

All deposits must be made from a payment account registered in your own name. Transactions made using a third party's account may be treated as fraudulent, and the account may be closed in such cases.

pkluck bonus offers are subject to specific terms. By claiming a bonus, you are considered to have accepted the associated terms.

5.1 Welcome Bonus

A 200% bonus is given on the first deposit, up to a maximum of ৳15,000. For example: a ৳1,000 deposit receives a ৳2,000 bonus, bringing the total balance to ৳3,000; the wagering requirement is 10 times the bonus, meaning bets of ৳2,000 × 10 = ৳20,000 must be placed.

5.2 General Bonus Terms

• Winnings from a bonus cannot be withdrawn until the specified wagering requirement has been met.
• The same person or household may not use a single bonus offer more than once.
• If a bonus term violation is found, the bonus may be cancelled.
• pkluck reserves the right to modify or cancel any bonus offer at any time.

pkluck offers slots, live casino, sports betting and other gaming services on its platform. Each game has its own rules, which are described in detail within the game itself.

6.1 Technical Errors

If a technical issue or system failure causes an inconsistency in a game result, that round's result may be declared void and the stake may be refunded. In such cases, pkluck's decision is final.

6.2 Misconduct and Fraud

Any form of fraudulent activity, use of bots, software-assisted betting or collaborative cheating is strictly prohibited. pkluck reserves the right to close the account and void any winnings if such activity is detected.

pkluck believes that entertainment should be controlled and mindful. We encourage all our users to follow our responsible gaming guidelines.

• Avoid placing bets beyond your means.
• You are advised not to bet impulsively in an attempt to recover money you have lost.
• If you feel you have a problem, use the self-exclusion option.
• Keep anyone under 21 away from the platform.

If needed, contact our 24/7 live chat support.

Details on how your personal information is collected, stored and used are set out in our Privacy Policy. By using our services, you also agree to that policy.

pkluck uses SSL encryption to keep your information secure. We never sell or transfer your complete payment details to third parties, though information may be shared where required by law or for KYC verification.

All content on the pkluck website — logos, graphics, text, software, design and other elements — is our intellectual property and is protected by international copyright law.

Republishing, distributing or using any pkluck content for commercial purposes without our prior permission is strictly prohibited. Limited use for personal and non-commercial purposes is permitted.

pkluck makes every effort to maintain the quality of the games and services provided on its platform. However, pkluck will not be liable in the following cases:

• Loss of a game or cancellation of a bet due to loss of internet connection.
• Damage caused by issues with the user's own device or software.
• Issues arising from delays or failures by third-party payment services.
• Loss caused by the user's own negligence or incorrect information.

In the event of any dispute, the outcome of pkluck's internal investigation will initially be considered binding.

pkluck may temporarily or permanently close a user's account in the following circumstances:

• Violation of any clause in these terms and conditions.
• Registering with false information or concealing identity.
• Involvement in fraudulent activity.
• Suspected money laundering activity.
• At the user's own request (self-exclusion).

Where applicable, the user will be notified before account closure and arrangements will be made to return any valid balance; however, rewards or bonuses may be cancelled in cases of rule violations.

pkluck reserves the right to change, add to or cancel these terms at any time. Users will be notified of significant changes via email or through the platform.

Continuing to use the platform after any changes means you agree to the new terms. You are therefore advised to review this page regularly.

Contact our support team for any complaints or questions. Our support team is available seven days a week, 24 hours a day in both Bengali and English via live chat. You can also contact us by email: [email protected]

After a complaint is submitted, we investigate thoroughly and aim to respond within a reasonable time. For more general questions, visit our Frequently Asked Questions (FAQ) section.

These terms are governed by the relevant international legal framework. Any dispute will first be addressed through negotiation. If negotiation does not resolve the matter, mediation may be pursued.

If any clause of these terms is found to be unenforceable or unlawful, all remaining clauses will continue to be in effect.